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The following table shows the nine topics, each one divided into lessons.
| TOPIC | LESSON |
|---|---|
| T1. Channels of communication | L1. On-site communication |
| L2. Virtual communication | |
| T2. Active listening | L1. Difference hearing and listening |
| L2. Levels of conversation | |
| L3. Asking questions + attitude while listening | |
| T3. Understand others - Emotional intelligence | L1. Empathy |
| L2. Assertiveness | |
| L3. Respect | |
| T4. Communicate with others | L1. Verbal |
| L2. Body language | |
| L3. Non-verbal | |
| L4. Tips for virtual | |
| T5. Conversation | L1. Efficient meetings: preparation |
| L2. Starting a conversation | |
| L3. Moving the conversation along | |
| L4. Follow-up | |
| T6. Collaborate with others | L1. Participation in a team |
| L2. Involvement and commitment | |
| L3. Responsibility | |
| L4. Conflict Resolution | |
| T7.Leadership | L1. Leadership styles - Organisational culture |
| L2. Decision taking | |
| L3. Motivation | |
| L4. Tips for virtual | |
| T8. Networking | L1. Typology of relationships for creative projects |
| L2. How to build long term relationships | |
| L3. Tips for virtual | |
| T9. Having an impact | L1. The first impression |
| L2. Turning a situation into your favor | |
| L3. Last word |
In the first topic, we will know the different communication channels and how to function in each one. The main objective is to go deeper into the different parts of communication.p
In the second topic, we will approach those different elements and learn the distinction about hearing and listening, how to increase our conversational level thanks to active listening techniques, and the art of asking relevant questions that contribute to building creative solutions.
In the third topic, we are going to focus on three of the abilities related to emotional intelligence: empathy, assertiveness, and respect. The main objective is that the knowledge of these skills together with the notions of communication will help students to improve their relationships with others.
The fourth topic is dedicated to the communication of others. Once this lesson finishes the basic elements of communication will be known and how to handle them to achieve our purposes.
The fifth topic develops recommendations and tips for good meetings preparation, management and follow-up, with support of key documents such as the set-up of an agenda or reporting minutes.
During the sixth topic, we will develop how to participate in a team, the difference between involvement a commitment, and responsibility.
Throughout topic seven, we will see other complementary skills that must also be worked on to be a good team leader, as decision making or motivation.
In the eighth topic, we will learn the type of relationships that can help to develop your project, and how to make many good contacts that can help you in the development of your professional career, all this, considering that the digital transformation of companies has brought with it a new way of networking.
Finally, the ninth topic is related to the impact you can have on others when you work on a project. The main objective it’s to know how to impact in people, causing a good first and last impression and trying to get the best of the different situation which could surround yourself.